Administrative Office Procedures
What you'll learn
At the end of this workshop, participants should be able to:
Organize a binder
Develop procedures
Prepare checklists
Understand succession planning
Collect the correct tools
Creative Problem Solving
What you'll learn
By the end of this workshop, participants will be able to:
Understand problems and the creative problem solving process
Identify types of information to gather and key questions to ask in problem solving
Identify the importance of defining a problem correctly
Identify and use four different problem definition tools
Write concrete problem statements
Use basic brainstorming tools to generate ideas for solutions
Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
Perform a final analysis to select a solution
Understand the roles that fact and intuition play in selecting a solution
Understand the need to refine the shortlist and re-refine it
Understand how to identify the tasks and resources necessary to implement solutions
Evaluate and adapt solutions to reality
Follow up with solution implementation to celebrate successes and identify improvements
Social Media in the Workplace
What you'll learn
Learn the meaning of social media
Learn different ways social media is used and altered
Build and maintain a social media policy
Keeping your social media secure
Establishing rules for the social media company posts
Discover the benefits and pitfalls of using social media
Test Course
What you'll learn
Learn the meaning of social media
Learn different ways social media is used and altered
Build and maintain a social media policy
Keeping your social media secure
Establishing rules for the social media company posts
Discover the benefits and pitfalls of using social media
