Administrative Office Procedures
What you'll learn
At the end of this workshop, participants should be able to:
Organize a binder
Develop procedures
Prepare checklists
Understand succession planning
Collect the correct tools
Budgets and Financial Reports
What you'll learn
In this course, participants are going to achieve the following learning objectives:
Identify financial terminology
Understand financial statements
Identify how to analyze financial statements
Understand budgets
Learn how to make budgeting easy
Understand advanced forecasting techniques
Understand how to manage the budget
Identify how to make smart purchasing decisions
Identify the legal aspects of finances
Business Ethics
What you'll learn
At the end of this workshop, participants should be able to:
Define and understand ethics
Understand the benefits of ethics
Create strategies to implement ethics at work
Recognize social and business responsibility
Identify ethical and unethical behavior
Learn how to make ethical decisions and lead with integrity
Business Writing
What you'll learn
By the end of this workshop, participants will be able to:
Gain better awareness of common spelling and grammar issues in business writing
Review basic concepts in sentence and paragraph construction
Know the basic structure of agendas, email messages, business letters, business proposals, and business reports
Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports
Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports
Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases
Define proofreading and understand techniques in improving proofreading skills
Define peer review and list ways peer review can help improve business writing skills
List guidelines in printing and publishing business writing
Communication Strategies
What you'll learn
By the end of this course, you will be able to:
Understand what communication is
Identify ways that communication can happen
Identify barriers to communication and how to overcome them
Develop their non-verbal and paraverbal communication skills
Use the STAR method to speak on the spot
Listen actively and effectively
Ask good questions
Use appreciative inquiry as a communication tool
Adeptly converse and network with others
Identify and mitigate precipitating factors
Establish common ground with others
Use “I” messages
Creative Problem Solving
What you'll learn
By the end of this workshop, participants will be able to:
Understand problems and the creative problem solving process
Identify types of information to gather and key questions to ask in problem solving
Identify the importance of defining a problem correctly
Identify and use four different problem definition tools
Write concrete problem statements
Use basic brainstorming tools to generate ideas for solutions
Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
Perform a final analysis to select a solution
Understand the roles that fact and intuition play in selecting a solution
Understand the need to refine the shortlist and re-refine it
Understand how to identify the tasks and resources necessary to implement solutions
Evaluate and adapt solutions to reality
Follow up with solution implementation to celebrate successes and identify improvements
Social Media in the Workplace
What you'll learn
Learn the meaning of social media
Learn different ways social media is used and altered
Build and maintain a social media policy
Keeping your social media secure
Establishing rules for the social media company posts
Discover the benefits and pitfalls of using social media
Test Course
What you'll learn
Learn the meaning of social media
Learn different ways social media is used and altered
Build and maintain a social media policy
Keeping your social media secure
Establishing rules for the social media company posts
Discover the benefits and pitfalls of using social media
