Search Results for:  – Page 2

By the end of this workshop, participants will be able to:

Understand problems and the creative problem solving process

Identify types of information to gather and key questions to ask in problem solving

Identify the importance of defining a problem correctly

Identify and use four different problem definition tools

Write concrete problem statements

Use basic brainstorming tools to generate ideas for solutions

Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method

Evaluate potential solutions against criteria, including cost/benefit analysis and group voting

Perform a final analysis to select a solution

Understand the roles that fact and intuition play in selecting a solution

Understand the need to refine the shortlist and re-refine it

Understand how to identify the tasks and resources necessary to implement solutions

Evaluate and adapt solutions to reality

Follow up with solution implementation to celebrate successes and identify improvements

By the end of this course, you will be able to:

Under­stand what com­mu­ni­ca­tion is

Iden­tify ways that com­mu­ni­ca­tion can happen

Iden­tify bar­ri­ers to com­mu­ni­ca­tion and how to over­come them

Develop their non-​verbal and par­aver­bal com­mu­ni­ca­tion skills

Use the STAR method to speak on the spot

Lis­ten actively and effectively

Ask good questions

Use appre­cia­tive inquiry as a com­mu­ni­ca­tion tool

Adeptly con­verse and net­work with others

Iden­tify and mit­i­gate pre­cip­i­tat­ing factors

Estab­lish com­mon ground with others

Use “I” messages